RETURNS & EXCHANGES

30-DAY RETURNS

Changed your mind? You have 30 days from delivery to return an unworn piece in its original condition and packaging for a refund or exchange.

HOW TO START A RETURN

Email OrveziJewellery@gmail.com with your order reference and whether you'd like a refund or an exchange. We'll reply with return instructions within 1–2 business days.

WHAT CAN'T BE RETURNED

• Earrings that have been worn — for hygiene reasons, unless faulty
• Custom and personalised pieces — these are made for you and are final sale
• Pieces showing signs of wear, damage or alteration

INTERNATIONAL RETURNS

The same 30 days applies to overseas orders. Return postage back to our Melbourne studio is paid by the customer, and we ask that you use a tracked service with insurance — the piece remains your responsibility until it reaches us.

Import duty or tax you paid on delivery is not refunded by ORVEZI. Refunds cover the price of the pieces themselves.

FAULTY ITEMS

If something arrives faulty or becomes faulty, we'll repair, replace or refund it in line with your rights under Australian Consumer Law — those rights sit alongside everything above and are never excluded.